Frequently Asked Questions
Everything you need to know about your NuPhy experience.
What is the typical shipping time for international orders?
Most international orders are processed within 1-3 business days and typically arrive within 7-15 business days depending on your location and selected shipping method.
Are NuPhy keyboards compatible with both macOS and Windows?
Yes, all NuPhy keyboards are designed with a dual-OS layout and include dedicated toggle switches and keycaps to ensure seamless compatibility with both macOS and Windows.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in their original, unopened packaging. If the product is defective, please contact our support team within 15 days for a replacement or repair under warranty.
Do I need to pay customs duties and taxes?
Customers are responsible for any customs duties, taxes, or VAT applied by their local customs office. These fees are not included in the shipping cost at checkout.
How do I update the firmware on my device?
You can download the latest firmware updates and the NuPhy Console software directly from our official 'Firmware' page. Please follow the included instructions carefully to avoid bricking your device.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.